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What are your payment options? You can pay by credit card or if paying annually
by check. (We currently accept Visa, MasterCard, Discover, or
American Express - Soon, online checks, EFT).
do I change my billing information?
your account information, check your billing status, change your
email or add more email accounts, please logon to our “My Account” tab on our homepage, login and then select your
“change payment options”.
send out printed invoices every month? Not
normally. We do not print
invoices and send them in the postal mail since it would only
add the unnecessary cost of providing the service.
We do send you an email invoice when we charge your account.
If you would like a printed invoice on a monthly basis,
we can do so for an additional $4.00/month.
Request it by email at email@example.com.
is the billing schedule? When you sign-up as a new
customer you are billed that day for the entire term (monthly
or annually). You will
be billed again 5 to 7 days before the end of each full term for
the next term.
I pay by check or money order? We do accept payment by check or
money order only for annual prepaid accounts. You can signup online,
select check/money order as your payment option, and once we recieve
your payment, we will activate your account. You may also use
debit cards (with Visa or MasterCard logo) to pay for your account
instead and get instant activation.
Annual pre-payments should
be remitted to: Hyperconnections, Inc. PO Box 270597, Houston,
What if I sign up to pay by check for a year,
but then decide to pay by credit card instead so that I can gain
access immediately without waiting for Hyperconnections to receive
the check? You have two options. You
can call us at our sales office at and ask to convert
your account to credit card billing, or you can signup a new account
with a different username and disregard the other check signup
which the system will remove automatically.
You may contact
us later to switch your account back to the originally requested
What happens if my credit card does not accept
the charge? We bill the cards 5 to 7
days before the final cut-off date to make sure to leave adequate
time for you to change your billing information before the account
is placed on hold. If we have trouble charging your account, we
will immediately send you an automatic email explaining the problem
and asking for you to provide us with additional billing information.
Where can I update my Credit Card information? Updates can be made via our secure account system.
Login to our “My
Account” section on our homepage and "change payment
happens if my Credit Card is expiring? We will
send you an email update when your Credit Card is about to expire. Please logon to the “My Account” tab on our homepage, then select your “change payment options”, then enter your
updated credit card information.
I update my phone number and address information? Updates can be made via our secure account system.
Logon to our “My
Account” tab on our homepage and edit your information.
How do I get discounts on my bill? By prepaying your account for a year, you save
over $20. Sign-up today
or Logon to our “My
Account” tab on our homepage and edit your information.
We will try to bring you more methods of discount in the
can I change to Online Checking (EFT) instead of my Credit Card? We currently
do not accept payment by check or money order, but we will accept
EFT or online checks soon. We
will let our existing clients know via email.
You may, however, use debit cards (with Visa or MasterCard
logo) to pay for your account.
I get credit for referrals? We do not currently offer
referral credits outside of custom referral partner programs. If you are interested in resale of Hyperconnections
services, please email us at firstname.lastname@example.org.
do I cancel my account? We suggest that you contact
our technical support department if you are having trouble accessing
the service. We would
do as much as possible to keep you as a customer.
You can also email email@example.com
and tell us what we might do to earn your service in the future.
Canceling your account could not be easier with Hyperconnections.
Log into the “My
Account” area, select the link to "change payment
options ", and then select the link to cancel service. You
will have the option to have your account not be renewed at the
end of the current paid term, or be cancelled immediately. Your cancellation request will be effective upon receipt,
if you have questions about our refund policy please refer to
our Terms of Service
do I do if I get suspended due to lack of payment? If we are unable to charge your account by the
first day of the new service month, your service will be suspended. You can access the Internet via other means,
go to our website, select the “My
Account” tab on our homepage and then select "change
payment options" and provide us new billing information.
Your account will be reactivated immediately.
Otherwise, you can call us at (888) 817-8323 and ask provide
a new credit card and re-activate your account.
if I cancelled my Hyperconnections account, but decide to come
back? Can I just start using the service again, or do I have to
sign up from scratch? You can log into the “My
Account” interface for several months after canceling your
account so that you have the opportunity to re-activate your account
just by renewing your credit card information under the "change
payment options" link. You will NOT be charged another setup
fee! Your account will
be reactivated immediately. Otherwise,
you can call us at (888) 817-8323 and ask to provide a new credit
card and re-activate your account.