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Switching ISPs FAQs

How to cancel your current Internet Provider...

MSN
AT&T WorldNet Internet Service
AOL
Earthlink
Everyone's Internet (EV1)
Internet America
NetZero

[ Return to INDEX ]

Switching from one Internet provider to another can be a hassle. Hyperconnections wants to make your switch to us as easy as a possible. We have compiled information to help you cancel your existing account with several popular Internet providers.

First we recommend that you do the following:

  1. Sign up for your Hyperconnections Internet account. Note:You should do this before you cancel your current ISP.

  2. Notify your friends that you have changed to Hyperconnections, and let them know about your new e-mail address.

  3. Cancel you existing service with your prior Internet provider.

Microsoft Network (MSN)
You may cancel your MSN account by calling their Customer Service at 1-800-221-7779, select Option# 3.

AT&T WorldNet Internet Service
You may cancel your AT&T WorldNet Internet Service using one of the following methods. Upon AT&T's receipt of your cancellation notice, they will cancel the service. No refunds will be provided for partial service months.

  • To cancel online go to: http://www.worldnet.att.net/save/mainpage.html and follow the instructions.

  • To cancel via fax, send the request to 1-800-310-8129.

  • To cancel by mail, send a letter to:

    AT&T WorldNet Service
    Post Office Box 1923
    Morristown, NJ 07962

    If you choose to write or fax them, then write a letter saying that you would like to cancel your Internet account, and you no longer need to use their service. Don't forget to include your Account Number, Username, Password, Billing Address, Phone number, last five digits of your credit card and other information that will help them serve you faster. Please sign the letter, and then mail it.

  • To cancel by e-mail, go to: https://mailus.help.att.net/BridgePage and follow the instructions to fill out the e-mail form.

  • To cancel by phone you can call their automated Interactive Response System by calling 1-800-400-1447 and follow the prompts.

America Online (AOL)

You may cancel your AOL account using any one of the following methods. Your cancellation request will be effective within 72 hours of receipt. AOL will send you written confirmation. You will not be liable for any additional membership fees after cancellation (although you will be responsible for any other charges you may incur should you access the account prior to account deactivation.) If you cancel near the end of your billing period, you may be inadvertently charged for the next month's fee. In that event, contact AOL Billing at 1-888-265-8003 to have the charges reversed. No other refunds will be provided, and AOL reserves the right to collect fees, surcharges or costs incurred before your cancellation takes effect.

There are three ways you can cancel your AOL account:

  • To cancel by phone, just call their Member Services Representatives at 1-800-827-6364 or 1-888-265-8008.

  • To cancel by mail, send your request to:
    America Online
    P.O. Box 1600
    Ogden, UT 84401

  • To cancel by fax, fax your request to 1-801-622-7969.

Be sure to include with your cancellation request, your full name, address, phone number, and America Online master screen name (the primary user name on your account). If you choose to write or fax, please include the nature of your request and your full name, phone number and address.

Additionally, for account security purposes, please provide ONE of the following:

  • the primary Billing Contact's AOL screen name, or
  • the last four digits of the current payment method used for this account (for your security, only the last four digits please), or
  • the answer to your Privacy Question (if you have already established a Privacy Question and Answer)

Earthlink

You may cancel your Earthlink account at any time and for any reason by providing notice of intent to cancel to EarthLink by:

  • Registered or certified mail, return receipt requested addressed to:
    EarthLink Inc.
    1375 Peachtree St. Level A,
    Atlanta, GA 30309

  • To cancel by phone, just call their Customer Service at 1-800-890-6356, select Option #2.

Everyones Internet (EV1.net)

You may cancel your EV1.net Internet Service using any one of the following methods.

  • To cancel by mail, send a letter to:

    EV1.net
    2600 Southwest Freeway, Suite 500
    Houston, TX 77098

    Write a letter saying that you would like to cancel your Internet account, and you no longer need to use their service. Don't forget to include your Account Number, Username, Billing Address, Phone number and other information that will help them serve you faster. Please sign the letter, and then mail it.

  • To cancel by phone you can call their automated Interactive Response System by calling 713-341-7873 or 1-800-504-7873 and follow the prompts.

Internet America

You may cancel your Internet America account by calling their Customer Service at 1-800-232-4335.

NetZero

You may cancel your NetZero account by calling their Customer Service at 1-866-841-1442.

Hyperconnections Cancellation Procedure

Canceling your Hyperconnections account could not be easier. Log into the My Accounts area, select the link to "billing information", and then select the link to cancel service. You will have the option to have your account not be renewed at the end of the current paid term, or be cancelled immediately. Your cancellation request will be effective upon receipt, if you have questions about our refund policy please refer to our Terms of Service agreement.

 

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